Our policy lasts 14 days.

If 14 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange.

In addition to this, you need to know more about it.

To be eligible for a return, your item must be unused and in the same condition you received it.

It must also be in the original packaging.

In addition to this, you need to know more about it.

Several types of products cannot be returned.

To make a return, you must show us a receipt or proof of purchase.

In addition to this, you need to know more about it.

Please do not send your purchase back to the manufacturer.

There are certain situations where only a partial refund is granted: (if applicable)

* Any item which is not in its original condition, which is damaged or which has certain parts missing for reasons which are not due to an error on our part.
* Any item that is returned more than 14 days after delivery.

Refunds (if applicable)

Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also notify you of our decision to approve or reject your refund request.

If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.

In addition to this, you need to know more about it.

Late or missing refunds (if applicable)
If you have not yet received your refund, please check your bank account again first.

Then contact the entity that issued your credit card, as there might be a delay before your refund is officially posted.
Then contact your bank. There is often a processing time required before a refund is posted.

If you've done all of this and you still have not received your refund yet, please contact us at infos@boucles.com.

Sale items (if applicable)

Only regular priced items can be refunded. Unfortunately, sale items are not refundable.

Exchanges (if applicable)

We only replace an item if it is defective or damaged. If in this case you wish to exchange it for the same article, send us an e-mail to infos@boucles.com and send us your article to: 56 rue François Truffaut, Paris, 75012, France.

In addition to this, you need to know more about it.

Gifts

If the returned item was identified as a gift at the time of purchase and was sent to you directly, you will receive a gift credit equal in value to your return. Once we have received the returned item, a gift certificate will be mailed to you.

In addition to this, you need to know more about it.

If the item was not identified as a gift during purchase, or if the giver of the gift preferred to receive the item first and give it to you later, we will issue a refund to the giver of the gift. and he will know that you have returned the item.

In addition to this, you need to know more about it.

Shipping
To return a product, you must send it by post to: 56 rue François Truffaut, Paris, 75012, France.

You will be responsible for paying your own shipping costs to return your item. Shipping costs are not refundable. If you receive a refund, the return shipping cost will be deducted from it.

In addition to this, you need to know more about it.

Depending on where you live, the time it takes to receive your exchanged product may vary.

If you are shipping an item valued over $ 75, you should consider using a delivery service that allows you to track the shipment or purchase delivery insurance. We do not guarantee that we will receive your returned item.